Experienced solutions architects and developers at your service, on-demand
Whether you’re looking for AWS experts that offer a specific set of skills or a team that can help you overcome unexpected issues as they arise, Team Support can help. This flexible, recurring professional services model gives you access to a dedicated AWS Expert who you can rely on and works directly with your team. They also have access to Trek10’s bench of team AWS Certified team members that allows you to tap into the breadth and depth of AWS.
Gain the support you need to design, architect, and implement cloud-native solutions, without enduring a never-ending skills search. Team Support works as an extension of your team, allowing you to tap into a pool of AWS engineers with a full breadth of expertise – from migration to cloud native.
Receive a tailored engagement and redefine it as your needs evolve. Select the level of support you need, then direct how your hours are spent. Reprioritize fluidly, scale resources up or down as needed, and receive ad hoc support – all within the same engagement.
Complete your projects on time, even when faced with uncertainty. Trek10 Team Support provides a safety net, helping you navigate the complexity of the AWS ecosystem and offering reassurance of support to help you quickly solve issues as they arise.
Ensure your projects are completed on time when you engage with our experts. Our team has seen it all and can offer guidance derived from previous experiences rapidly deliver support.
Gain hands-on technical assistance in addition to advisory services with Team support, unlike other AWS professional services engagements. We can fill gaps on your team with AWS Certified experts as needed to ensure things are done right the first time.
Adjust resources and reprioritize our efforts as your needs change. Team support is a flexible, recurring professional services that enables you to assign new tasks freely without re-writing contracts. We also make sure you can scale hours as you hit peaks and valleys in your project or as funding changes.
Receive a high touch-point engagement with communication embedded into every step of our process. You receive a dedicated AWS expert who delivers continuous progress updates and can hold weekly office hours.
Trek10 puts the ‘professional’ in professional services. Trek10’s expertise in serverless architecture has kept our costs exceptionally low, and they provide managed services that allow us to focus on growing our business.
Gain curated recommendations from top AWS experts. Argonaut is the central entry point for your interactions with Trek10 that includes a built-in recommendation engine to continuously push updates and suggestions for you to browse. View all engagements, including 24/7 Monitoring and Team Support, at a glance or go in depth to adjust based on your ever-changing needs.
View our recommendations, organized by urgency, and choose how to handle each.
Stay up to date on the latest and greatest with our recommendation engine. We continuously push updates to you to drive innovation and optimization.
See everything you are doing with Trek10 from the priorities board including engagements, CloudOps, and recommendations.
Change, add, or remove tasks based on ever-changing needs.
Access a summary of support cases to stay up to date.
Leverage reports to analyze usage of Team Support hours per month and optimize for future use.
Access all documentation related to the engagement in a single source of truth.
Trek10 is a customer-centric AWS Premier Tier Services Partner wholly focused on AWS. Our Team Support service is a continuous professional services offering that helps to navigate your cloud journey with hands-on support.
Don't see a package that perfectly suits your needs? Trek10 offers customizable hours for our enterprise customers who need differentiated support.
Use custom billing anomaly alerts to save thousands of dollars of accidental spending per month. We catch unnecessary resources accidentally left running in your AWS accounts.
Utilize a tagging system to put your development and testing EC2 instances to sleep while they aren’t in use to save you operating costs. This tool has saved up to 75% on testing and development AWS billing.
Gain expert support as Patch Manager configures AWS Systems Manager and advises you on the best approaches for managing updates with DevOps best practices, receives notifications of patches, and handles running your updates. While the problem of patch management is as old as IT, the tools and solutions Trek10 develops are new.
Push data from S3, CloudFront, and ELB access logs, allowing Trek10's CloudOps team and our Clients to understand sources of errors and traffic quickly, without a costly full log management system.
Safeguard your most sensitive data. Trek10’s S3 Auditor automatically ensures proper configuration of Amazon S3 buckets and prevents unwanted users from accessing data.
Continuously check for hundreds of known vulnerabilities such as open security groups, missing encryption, and more in your AWS account configurations with Trek10’s fully managed service. You are alerted of any vulnerability, and Trek10 advises on remediation. Audit reports are available for compliance.
Leverage Pinger, a highly available and globally redundant service build on AWS Lambda, to monitor your services and ensure you know if anything goes wrong.
Leverage Tag Mapper to help you identify and manage infrastructure spawning without their knowledge, by enforcing tagging standards.
Not finding what you are looking for? Trek10's suite of proprietary tools is not limited to the tools featured above, and we're always on the lookout for the absolute best tools available. If you have a preferred toolset, let us know. Creating custom integrations for clients is a popular request from our Team Support Clients.
